At Tech Tyler MSP, we understand that modern businesses need IT systems that are secure, reliable, and always optimized. That’s why our IT Managed Services are designed to give you peace of mind by taking the complexity of IT off your plate, allowing you to focus on growing your business.

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What Are IT Managed Services?

Our IT Managed Services encompasses the complete delegation of your IT operations to our expert team. We proactively monitor, maintain, and manage your IT infrastructure to ensure seamless operations while providing support whenever you need it. With Tech Tyler MSP, your business benefits from tailored solutions that enhance productivity, reduce downtime, and keep your systems secure.

Our Comprehensive Service Package

Core Features

24x7x365 Monitoring and Maintenance
Continuous monitoring of all critical systems ensures that issues are identified and resolved before they disrupt your operations.

Technical Support (Remote and Onsite)
From quick fixes to complex problems, our team is here to help whenever you need it.

Software Updates and Patch Management
Regular updates for servers, desktops, and network equipment to protect against vulnerabilities.

Monthly Status Reporting
Detailed insights into your IT environment, keeping you informed of system health, risks, and improvements.

Vendor Management
Let us handle third-party vendors to streamline your operations.

Technology Strategy Meetings
Monthly discussions to align IT solutions with your business goals.

Cybersecurity Protection
Advanced measures to safeguard your business, including data backup, endpoint security, and proactive threat management.

How We Work

Onboarding Process

We start with a thorough evaluation of your IT environment. Our technical team installs monitoring tools, ensures all systems are properly patched, and documents your infrastructure to build a reliable baseline. Onboarding is a one-time fee equivalent to the monthly managed service cost.

Service Level Agreements (SLAs)

We pride ourselves on delivering timely support based on urgency:

  • Critical Issues: 30-minute response (Business Hours), 4-hour response (After Hours)
  • High Priority: 1-hour response (Business Hours), 6-hour response (After Hours)
  • Medium Priority: 2-hour response (Business Hours)
  • Low Priority: 4-hour response (Business Hours)

Our Managed Services Best Practices

We ensure your systems meet our minimum alignment standards to maintain optimal performance:

  • Replacement of end-of-life equipment and software.
  • Implementation of a Business-Grade firewalls (e.g., SonicWall, Cisco, Sophos, Unifi).
  • Backup solutions for all critical data.
  • Designation of multi-user machines for efficient management.
  • Scheduled monthly maintenance windows for system updates.

Why Choose Tech Tyler MSP for Managed Services?

Benefits for Your Business

  • Proactive Problem-Solving: We fix issues before they impact your productivity.
  • Cost Predictability: A predictable pricing model lets you budget IT expenses confidently.
  • Enhanced Security: Advanced cybersecurity measures to safeguard your data and operations.
  • Local Expertise: Based in South Bend, we understand the unique needs of businesses in the area.

What Sets Us Apart?

  • Experience You Can Trust: Over 20 years in IT and cybersecurity.
  • Scalable Solutions: Designed to grow with your business.
  • Dedicated Support Team: Always here to help you succeed.

Ready to Transform Your IT?

Tech Tyler MSP is here to ensure your IT systems are a competitive advantage, not a hurdle. Contact us today at 574.390.TECH or contact us for a free consultation and see how our Managed IT Services can drive your business forward.